Last updated: [05/01/2026]
At Millatte, we take pride in delivering premium-quality matcha products that are carefully sourced, packed, and quality-checked before dispatch. Due to the nature of our products, we follow a strict but fair returns policy to ensure hygiene, freshness, and safety for all customers.
Please read this policy carefully before placing an order.
1. No Returns on Opened or Used Products
Since matcha is a consumable food product, we do not accept returns or refunds for:
- Opened packages
- Used products
- Products with broken seals
- Change of mind after delivery
This policy is in place to maintain product safety and hygiene standards.
2. Returns Accepted Only for Damaged or Incorrect Products
We accept returns only in the following cases:
- Product received is damaged during transit
- Product received is incorrect (wrong item sent)
- Package received is tampered or leaking
If you face any of the above issues, please contact us within 24 hours of delivery.
Return the product within 2 days. We will deliver the replacement within 7 days/time.
3. How to Request a Return or Refund
To raise a request, email us at:
📧 care@millatte.com
Please include:
- Order ID
- Clear photos or videos of the product and outer packaging
- Description of the issue
Requests raised after 24 hours of delivery will not be accepted.
4. Refund Process
Once your request is reviewed and approved:
- Refunds will be processed to the original payment method
- Once the refund is approved, the amount will be credited to the original payment method within 7–10 business days
- Shipping charges (if any) are non-refundable
5. Non-Refundable Situations
Refunds will not be provided for:
- Delays caused by courier partners
- Incorrect address or customer unavailability
- Improper storage of the product after delivery
- Taste preference or personal expectations
6. Cancellation Policy
Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation is not possible.
To cancel an order, contact us immediately at:
📧 care@millatte.com
7. Quality Assurance
Every Millatte product is:
- Quality checked before packing
- Sealed to preserve freshness
- Packed securely for transit
We encourage customers to read product descriptions carefully and reach out to us before ordering if they have questions.
8. Contact Us
If you have any questions regarding refunds or returns, feel free to contact us:
📧 Email: care@millatte.com
🌐 Website: https://millatte.com